Shipping Information

All orders are shipped the following working day through our own transportation and other courier company networks. If you have not received your order within 5 working days, please notify us by email at: [email protected] or call us on 03 9706 5601 during business hours.

Refund and Returns

Your satisfaction is our first priority at Sels direct. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving photos of the actual fault and we must be notified within 7 days of delivery. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. For non-faulty items purchased, please note it is the responsibility of the purchaser to return the items in their original packaging.

Returns Process

To return an item, please follow the instructions below: Email [email protected] Please include the following information:
  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning and reason
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
  • If there are any faults of the purchased item, please provide photos
  • Once we receive your email, we will then issue you with an authority number to return your item